Hotel housekeeping at Group Group’s hotels is hard work. We rely on our housekeeping team to follow hotel hygiene protocols, maintain hotel cleanliness standards, and carry out room attendant responsibilities so that our guests have a comfortable stay with us.
Although housekeeping might look simple and straightforward, a lot goes on behind the scenes to make guest room turnaround efficient. This is even more true for sustainable housekeeping like we practice—sometimes avoiding all the harsh chemicals and easy-to-use single-use plastics makes the process take a little bit longer, but it’s worth it for the sake of our planet, don’t you think?
How Does the Housekeeping Day Start and End in a London Hotel?
Housekeeping can look different across our hotels, especially between the ones that offer breakfast and the ones that do not. However, our housekeeping typically consists of key daily tasks and checks, like overturning rooms for new guests, lots of cleaning, and quality checks from our trusted supervisors to make sure everything is perfect.
A day in the life of Crown Group’s hotel housekeeping might look like this:
- At hotels where breakfast is served, the first task of the day is to prepare the day’s breakfast—we serve continental breakfast, including cold meats, eggs and croissants
- With breakfast prepared, our housekeeping team serve the breakfast, then tidy up when the guests are done
- After breakfast, our team has their mid-morning break to catch their breaths and re-energise
- Shortly after 10:30 (check-out time), our team will start cleaning bedrooms and common areas, as well as attend guest requests
- Our hotel supervisors will review rooms to ensure them meet our standards and are cleaned correctly and ready for the new guests
- Supervisors carry out linen stock counts and manage the linen orders based on occupancy, and monitor breakfast ordering based on occupancy
- Depending on the schedule for the day, our team may need to do deep cleaning or some compliance checks (eg testing water temperature, fridge temperatures and other food safety/hygiene-related work) at the end of the day
- Aside from the daily compliance checks, breakfast, and room cleaning, the other tasks are typically completed on regular cycles unless there is a special need for an extra check, or an incident has occurred
In the case of an incident, the matter will be dealt with as soon as possible, so you have nothing to worry about. We want everyone to have the best time possible at our hotels, and we take pride in making your London trip an unforgettable experience.
Which Tasks Make Up a Typical Housekeeping Shift?
Tasks like preparing beds, cleaning bathrooms, restocking supplies, and handing laundry are all crucial in a hotel, but so much more happens behind the scenes!
A hotel housekeeping shift at a hotel is likely to include the following tasks:
- Preparing guest beds – stripping the beds and replacing linens and towels to make sure is it clean, comfortable, and hygienic
- Cleaning and sanitising bathrooms – we give all toilets, showers, baths, sinks, floors, and mirrors a thorough clean
- Dusting, wiping, vacuuming, and mopping – we make sure to clean everything appropriately to get it looking brand-new and ready for guests
- Restocking supplies – along with cleaning, we make sure to restock thing like tea and coffee, toiletries, stationary, and everything else we offer inside the rooms for ultimate guest satisfaction
- Clean all public spaces – lounges, lobbies, washrooms, dining areas, and more are all cleaned to ensure a sanitary and welcoming space for our guests to relax
- Take care of laundry – we get our linens, towels robes, and other fabric items from rooms sanitised, washed, and pressed, ready to safely be used again
- Handle any guest requests – we are on the job if a guest asks for more pillows, towels, or any other special requests—we are happy to help
- Inspections – supervisors will inspect rooms to make sure they meet our high standards and are ready for guests to enjoy
- Maintenance – if something is reported as broken, we will get a maintenance team on the job as soon as possible to fix it—no broken kettles on our watch!
- Maintaining all the supplies – we take stock of our cleaning products, equipment, trolleys, and more, and make sure that we have the stock we need. If we don’t, we order more
What Compliance Checks Are Carried Out in Our Hotels?
In our hotel housekeeping, compliance checks include various Health & Safety checks (food hygiene, water, electrical, fire, staff and guest safety), Food Safety Checks, Data Protection, Employment Law, and many more.
Our frequent checks involve testing water temperatures, fridge and freezer temperatures, and generally ensuring food hygiene standards are maintained throughout the hotel where applicable. General hygiene checks are also key, which we rely on our supervisors to oversee.
Why Is Housekeeping So Important to Guest Satisfaction in UK Hotels?
Hotel housekeeping is so important for many reasons, but guest safety and satisfaction are paramount. No one wants to get off a plane exhausted, only for their hotel room to be a mess. While they might sound cute, dust bunnies should never be a feature of any respectable hotel, and we must work hard to make sure that you have a good stay when you choose to stay in one of our rooms.
At the end of the day, it doesn’t matter how long you are planning to stay with us—you deserve the very best that we have to offer, and we are delighted to have you. So, if you spot something you don’t like in your room when you stay with Crown Group, please let us know as soon as possible, and we will get it sorted out for you.
Stay With Crown Group of Hotels for an Unforgettable London Stay
If you have ever wondered what hotel housekeeping goes on behind the scenes at one of our beautiful hotels, now you know! We want our hotels and what we offer to be exactly what you want and worth considering for your next incredible trip to London.
Stay at Crown Group’s hotels across London, including Hotel Cavendish, Mabledon Court Hotel, Arran House Hotel, Bloomsbury Palace Hotel, Great St. Helen Hotel, or Hatton Garden Hotel. When you stay with us, the very best of London is right on your doorstep.
Before booking, please read through our booking and privacy policies and terms and conditions.
Frequently Asked Questions
What Time Is Check-in at Crown Group’s Hotels?
Check-in at our hotels is 15:00, but we may be able to organise for your room to be ready earlier or later if you contact us ahead of time.
When Do I Need to Check Out of My Hotel Room?
We require guests to check out of their rooms by 10:30 to ensure our staff has enough time for turnover.
What Should I Do if I am not Satisfied With the Cleanliness of My Room?
If you are not satisfied with the standard of cleanliness in your room, or there is another issue, you can get in touch with reception, and we will remedy the situation as soon as possible.
Where Should I Go if I Lost an Item/My Belongings?
Lost items and belongings will be brought to the reception to be picked up by their owners. If you have lost or misplaced something, please come and speak to us so that we can check if we already have it, or can assist you in locating it.
Do You Use Harsh Cleaning Solutions and Single-Use Plastics?
At Crown Group of Hotels, we endeavour to be environmentally conscious and sustainable, refraining from using single-use plastics and harsh chemicals that have a negative impact on our planet.
